/* ============================================================
   Şikayetvar — Moka United sayfası klonu (eğitim/demo)
   Ana Moka United klonundan BAĞIMSIZ tema.
   2. TUR PALET: BEYAZ header + MOR (#695de9) birincil renk.
   ============================================================ */
:root {
  --sv-primary: #695de9;        /* birincil mor — CTA, link, aktif, focus */
  --sv-primary-dark: #574bd6;   /* hover koyu mor */
  --sv-primary-light: #b2c1f6;  /* açık mor — çerçeve/vurgu */
  --sv-primary-bg: #f0effc;     /* açık mor zemin — chip, flash, bekleyen rozet */
  --sv-secondary: #3ad08f;      /* yeşil — çözüldü, başarı */
  --sv-green-light: #b3f3d8;    /* çözüldü rozet zemini */
  --sv-green-dark: #2aa871;     /* çözüldü rozet metni */
  --sv-dark: #272635;           /* başlık, ana metin, footer */
  --sv-light: #f4f5f9;          /* sayfa zemini */
  --sv-border: #dcdde1;         /* çerçeveler */
  --sv-muted: #7c7b85;          /* ikincil metin, ikon */
  --sv-red: #dc3545;            /* hata */
  --sv-orange: #ec8a27;         /* YALNIZCA skor halkası / yıldız */
  --sv-white: #fff;
  --r-card: 12px;
  --r-btn: 8px;
  --r-chip: 20px;
  --font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  font-family: var(--font);
  background: var(--sv-light);
  color: var(--sv-dark);
  font-size: 15px;
  line-height: 1.55;
  min-height: 100vh;
}
a { color: var(--sv-primary); text-decoration: none; }
a:hover { color: var(--sv-primary-dark); }
img { max-width: 100%; display: block; }
button { font-family: inherit; cursor: pointer; border: none; background: none; }
ul { list-style: none; }

.container { max-width: 1080px; margin: 0 auto; padding: 0 16px; }

/* ---------- Butonlar ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  border-radius: var(--r-btn); font-weight: 600; font-size: 14px; padding: 11px 20px;
  transition: background .2s, opacity .2s; white-space: nowrap; }
.btn-primary { background: var(--sv-primary); color: #fff; }
.btn-primary:hover { background: var(--sv-primary-dark); color: #fff; }
.btn-ghost { background: transparent; color: var(--sv-dark); border: 1px solid var(--sv-border); }
.btn-ghost:hover { background: var(--sv-primary-bg); color: var(--sv-primary); }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn-block { width: 100%; }

/* ---------- Header (BEYAZ) ---------- */
.sv-header { background: #fff; color: var(--sv-dark); position: sticky; top: 0; z-index: 100;
  border-bottom: 1px solid var(--sv-border); box-shadow: 0 1px 6px rgba(39,38,53,.05); }
.sv-header .container { display: flex; align-items: center; gap: 16px; height: 62px; }
.sv-logo { font-weight: 800; font-size: 22px; color: var(--sv-dark); letter-spacing: -.02em; display: flex; align-items: center; gap: 2px; }
.sv-logo .dot { color: var(--sv-primary); }
.sv-search { flex: 1; position: relative; max-width: 460px; }
.sv-search input { width: 100%; height: 40px; border-radius: 20px; border: 1px solid var(--sv-border); padding: 0 44px 0 18px;
  font-family: inherit; font-size: 14px; color: var(--sv-dark); outline: none; background: var(--sv-light); transition: border-color .2s, background .2s; }
.sv-search input:focus { border-color: var(--sv-primary); background: #fff; }
.sv-search .s-icon { position: absolute; right: 14px; top: 50%; transform: translateY(-50%); color: var(--sv-muted); width: 18px; height: 18px; }
.sv-nav { display: flex; gap: 20px; align-items: center; }
.sv-nav a { color: var(--sv-dark); font-size: 14px; font-weight: 500; }
.sv-nav a:hover { color: var(--sv-primary); }
.sv-header .btn-primary { height: 40px; }
.header-write { margin-left: auto; }
@media (max-width: 820px) {
  .sv-nav { display: none; }
  .sv-header .container { gap: 10px; }
}

/* ---------- Marka bloğu (hero) ---------- */
.brand-hero { background: var(--sv-white); border-bottom: 1px solid var(--sv-border); padding: 24px 0; }
.brand-hero .container { display: flex; align-items: center; gap: 24px; flex-wrap: wrap; }
.brand-logo { width: 84px; height: 84px; border-radius: 16px; border: 1px solid var(--sv-border);
  display: flex; align-items: center; justify-content: center; background: #fff; flex-shrink: 0; padding: 10px; }
.brand-logo svg { width: 100%; height: auto; }
.brand-info { flex: 1; min-width: 240px; }
.brand-info h1 { font-size: 26px; color: var(--sv-dark); font-weight: 800; letter-spacing: -.02em; }
.brand-meta { display: flex; align-items: center; gap: 14px; margin-top: 8px; flex-wrap: wrap; color: var(--sv-muted); font-size: 14px; }
.brand-count strong { color: var(--sv-dark); font-weight: 700; }
/* Yıldız göstergesi (2.8 / 5) */
.stars { position: relative; display: inline-flex; align-items: center; gap: 6px; }
.stars-wrap { position: relative; display: inline-block; font-size: 15px; line-height: 1; letter-spacing: 1px; }
.stars-bg { color: #d9dade; }
.stars-fg { color: var(--sv-orange); position: absolute; left: 0; top: 0; overflow: hidden; white-space: nowrap; }
.stars-val { font-weight: 700; color: var(--sv-dark); }
.brand-actions { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; }
/* Skor rozeti */
.score { display: flex; flex-direction: column; align-items: center; }
.score-ring { width: 76px; height: 76px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
  font-weight: 800; font-size: 22px; color: var(--sv-dark); position: relative; }
.score-ring small { font-size: 11px; font-weight: 600; opacity: .7; }
.score-label { font-size: 12px; color: var(--sv-muted); margin-top: 6px; }
@media (max-width: 620px) {
  .brand-hero .container { flex-direction: column; align-items: flex-start; }
  .brand-actions { width: 100%; justify-content: space-between; }
}

/* ---------- Etiket bulutu ---------- */
.tag-cloud { background: #fff; border-bottom: 1px solid var(--sv-border); padding: 14px 0; }
.tag-cloud .container { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.tag-cloud .tc-label { font-size: 13px; color: var(--sv-muted); font-weight: 600; margin-right: 4px; }
.chip { background: var(--sv-primary-bg); color: var(--sv-primary); border-radius: var(--r-chip); padding: 6px 14px;
  font-size: 13px; font-weight: 600; cursor: pointer; transition: background .2s, color .2s; }
.chip:hover, .chip.active { background: var(--sv-primary); color: #fff; }

/* ---------- Liste bölümü ---------- */
.list-wrap { padding: 22px 0 60px; }
.list-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; flex-wrap: wrap; gap: 10px; }
.list-head h2 { font-size: 18px; color: var(--sv-dark); }
.list-head .lh-count { color: var(--sv-muted); font-size: 14px; font-weight: 400; }

/* Şikayet kartı */
.card { background: #fff; border: 1px solid var(--sv-border); border-radius: var(--r-card);
  padding: 18px 20px; margin-bottom: 14px; transition: box-shadow .2s, border-color .2s; }
.card:hover { box-shadow: 0 6px 20px rgba(39,38,53,.08); }
.card.flash { animation: flash 2s ease; }
@keyframes flash { 0% { background: var(--sv-primary-bg); border-color: var(--sv-primary); } 100% { background: #fff; border-color: var(--sv-border); } }
.card-top { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.avatar { width: 40px; height: 40px; border-radius: 50%; background: var(--sv-primary); color: #fff;
  display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 15px; flex-shrink: 0; }
.avatar.brand { background: var(--sv-dark); }
.card-user { display: flex; flex-direction: column; }
.card-user .u-name { font-weight: 700; color: var(--sv-dark); font-size: 14px; }
.card-user .u-date { font-size: 12px; color: var(--sv-muted); }
.card-title { font-size: 17px; font-weight: 700; color: var(--sv-dark); margin-bottom: 6px; cursor: pointer; }
.card-title:hover { color: var(--sv-primary); }
.card-body { color: var(--sv-dark); font-size: 14px; white-space: pre-wrap; }
.card.collapsed .card-body { display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; white-space: normal; }
.status-badge { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 700;
  padding: 3px 10px; border-radius: 12px; margin-left: auto; }
.status-cozuldu { background: var(--sv-green-light); color: var(--sv-green-dark); }
.status-yanit-bekliyor { background: var(--sv-primary-bg); color: var(--sv-primary); }
.card-stats { display: flex; align-items: center; gap: 18px; margin-top: 14px; padding-top: 12px; border-top: 1px solid #f0f0f4; }
.stat { display: inline-flex; align-items: center; gap: 6px; color: var(--sv-muted); font-size: 13px; font-weight: 600; background: none; }
.stat svg { width: 16px; height: 16px; }
.stat.support-btn { cursor: pointer; transition: color .2s; }
.stat.support-btn:hover { color: var(--sv-primary); }
.stat.support-btn.supported { color: var(--sv-primary); cursor: default; }
.stat.comment-btn { cursor: pointer; }
.stat.comment-btn:hover { color: var(--sv-primary); }

/* Detay: yorumlar */
.comments { margin-top: 16px; padding-top: 14px; border-top: 1px dashed var(--sv-border); }
.comments h4 { font-size: 14px; color: var(--sv-dark); margin-bottom: 12px; }
.comment { display: flex; gap: 10px; margin-bottom: 14px; }
.comment .c-main { flex: 1; background: #f7f7fb; border-radius: 10px; padding: 10px 14px; }
.comment.brand .c-main { background: var(--sv-primary-bg); border: 1px solid var(--sv-primary-light); }
.comment .c-head { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; }
.comment .c-name { font-weight: 700; font-size: 13px; color: var(--sv-dark); }
.comment .c-badge { font-size: 10px; font-weight: 700; background: var(--sv-dark); color: #fff; padding: 2px 8px; border-radius: 10px; }
.comment .c-date { font-size: 11px; color: var(--sv-muted); margin-left: auto; }
.comment .c-body { font-size: 13.5px; color: var(--sv-dark); white-space: pre-wrap; }
.comment-empty { color: var(--sv-muted); font-size: 13px; margin-bottom: 12px; }

/* Yorum formu (kart içi) */
.comment-form { display: flex; flex-direction: column; gap: 8px; margin-top: 6px; }
.comment-form .cf-row { display: flex; gap: 8px; }
.comment-form input, .comment-form textarea { width: 100%; border: 1px solid var(--sv-border); border-radius: 8px;
  padding: 9px 12px; font-family: inherit; font-size: 13.5px; color: var(--sv-dark); outline: none; }
.comment-form input:focus, .comment-form textarea:focus { border-color: var(--sv-primary); }
.comment-form textarea { resize: vertical; min-height: 60px; }
.comment-form .cf-name { max-width: 220px; }
.comment-form .cf-actions { display: flex; justify-content: flex-end; }
.field-error { color: var(--sv-red); font-size: 12px; }

/* Boş durum */
.empty-state { text-align: center; padding: 60px 20px; color: var(--sv-muted); }
.empty-state svg { width: 54px; height: 54px; margin: 0 auto 14px; opacity: .5; }

/* Sayfalama */
.pagination { display: flex; gap: 6px; justify-content: center; margin-top: 26px; flex-wrap: wrap; }
.pagination button { min-width: 38px; height: 38px; border-radius: 8px; border: 1px solid var(--sv-border);
  background: #fff; color: var(--sv-dark); font-weight: 600; font-size: 14px; }
.pagination button:hover:not(:disabled) { border-color: var(--sv-primary); color: var(--sv-primary); }
.pagination button.active { background: var(--sv-primary); color: #fff; border-color: var(--sv-primary); }
.pagination button:disabled { opacity: .4; cursor: not-allowed; }

/* ---------- Modal (şikayet yaz) ---------- */
.modal { position: fixed; inset: 0; z-index: 500; background: rgba(39,38,53,.5); backdrop-filter: blur(3px);
  display: none; align-items: flex-start; justify-content: center; padding: 40px 16px; overflow-y: auto; }
.modal.active { display: flex; }
.modal-card { background: #fff; border-radius: 14px; width: 100%; max-width: 560px; padding: 28px; position: relative;
  box-shadow: 0 30px 80px rgba(0,0,0,.3); animation: pop .25s ease; }
@keyframes pop { from { opacity: 0; transform: translateY(14px); } to { opacity: 1; transform: translateY(0); } }
.modal-close { position: absolute; top: 14px; right: 18px; font-size: 26px; color: var(--sv-muted); line-height: 1; }
.modal-card h3 { color: var(--sv-dark); font-size: 20px; margin-bottom: 6px; }
.modal-card .m-sub { color: var(--sv-muted); font-size: 13px; margin-bottom: 20px; }
.form-group { margin-bottom: 16px; }
.form-group label { display: block; font-size: 13px; font-weight: 600; color: var(--sv-dark); margin-bottom: 6px; }
.form-group input, .form-group textarea { width: 100%; border: 1px solid var(--sv-border); border-radius: 8px;
  padding: 11px 14px; font-family: inherit; font-size: 14px; color: var(--sv-dark); outline: none; }
.form-group input:focus, .form-group textarea:focus { border-color: var(--sv-primary); }
.form-group textarea { resize: vertical; min-height: 120px; }
.form-check { display: flex; gap: 8px; align-items: flex-start; font-size: 12.5px; color: var(--sv-muted); margin-bottom: 10px; }
.form-check input { margin-top: 3px; width: 16px; height: 16px; accent-color: var(--sv-primary); flex-shrink: 0; }
.form-check strong { color: var(--sv-dark); }
.fld-optional { font-weight: 400; color: var(--sv-muted); font-size: 12px; }
.kvkk-box { background: var(--sv-primary-bg); border-radius: 10px; padding: 12px 14px; margin-bottom: 12px; font-size: 12px; color: var(--sv-dark); line-height: 1.55; }
.kvkk-box p { margin: 0 0 6px; }
.kvkk-box p:last-child { margin-bottom: 0; color: var(--sv-muted); }
.kvkk-box strong { color: var(--sv-primary); }
.form-success { text-align: center; padding: 20px 0; }
.form-success .ok { width: 60px; height: 60px; border-radius: 50%; background: var(--sv-secondary); color: #fff;
  display: flex; align-items: center; justify-content: center; margin: 0 auto 16px; }
.form-success .ok svg { width: 32px; height: 32px; }
.form-success h3 { color: var(--sv-secondary); }
.form-success p { color: var(--sv-muted); margin-top: 8px; font-size: 14px; }

/* ---------- Footer ---------- */
.sv-footer { background: var(--sv-dark); color: #cdcdd6; padding: 30px 0; margin-top: 40px; }
.sv-footer .container { display: flex; flex-wrap: wrap; gap: 24px; justify-content: space-between; align-items: center; }
.sv-footer .sv-logo { color: #fff; }
.sv-footer .sv-logo .dot { color: var(--sv-primary-light); }
.sv-footer .f-links { display: flex; gap: 18px; flex-wrap: wrap; font-size: 13px; }
.sv-footer .f-links a { color: #cdcdd6; }
.sv-footer .f-links a:hover { color: #fff; }
.sv-footer .f-note { width: 100%; text-align: center; font-size: 12px; color: #9a99a6; border-top: 1px solid rgba(255,255,255,.1); padding-top: 16px; }

/* Yükleniyor */
.loading { text-align: center; padding: 40px; color: var(--sv-muted); }
.spinner { width: 34px; height: 34px; border: 3px solid #e4e2f3; border-top-color: var(--sv-primary); border-radius: 50%;
  margin: 0 auto 12px; animation: spin 1s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }